Complaint?
Despite the efforts of our staff, it may happen that you are not satisfied with the treatment at our practice. In that case, you can submit a written complaint to your dentist. In most cases, a conversation between you and your dentist will be sufficient.
If you feel the need for a third, neutral party, you can submit your complaint to the KNMT, the professional association to which this practice belongs. An independent complaints officer will then mediate between you and your dentist free of charge, with the goal of finding a solution.
Dispute?
If despite the help of the complaints officer, the issue is not resolved, you can, for €75, appeal to the Dental Care Disputes Committee (Geschilleninstantie Mondzorg). Your complaint will then be reviewed by a committee of five experts. The committee issues a binding decision on whether your complaint is valid and, if it is, may award compensation up to a maximum of €25,000.
More information
For more information about dental care, treatments, and costs, you can visit allesoverhetgebit.nl. You can also contact the Dental Information Point (TIP) at 0900 202 5012. Both provide independent information and are established by our professional organization, the KNMT.
